Returns & Refunds (返却/返品)

While we hope you’ll be happy with the items you order from our website, we know you may

sometimes need to return them. If you do, below is all the information you’ll need to know.

Is your item of poor quality?

We do our best to make sure everything works perfectly, but if it doesn’t, we’re here to help. You can hand any poor quality items back to the driver at the time of delivery or a member of staff (for collection).

Receiving your refund

If you’ve handed the item(s) back to the delivery driver or a member of staff (collection), we’ll arrange for a refund. We’ll refund your money in the same way you paid for your product i.e credit card, PayPal or cash.

  • By credit or debit card – Your money will go back onto the same card. Allow 3-5 working days for the refund to show in your account.
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